Frequently Asked Questions

Where can I reach out to the owner regarding business inquiries or concerns not related to products?
If you would like to reach out to RAVENSHIP regarding any business unrelated to purchases, please email your concerns to rrproducts1010@gmail.com. Our representatives will give our best answer and relay any information to the owner. Do not ask directly for the owner; leave your questions instead.
For customers, enter your information below instead. See the help center at the bottom for all policies and social media links.

Do you ship to my country? How long will delivery take?
RAVENSHIP ships globally! Shipping to certain nations may come with additional fees.
All shipping time estimates within our full catalog are based on shipping within the US and do not reflect shipping in other nations. It may take longer to get to you in other countries.
Please see our shipping policy for more details.

Are refunds available?
You can receive a full refund for a product within 7 days. Please note there are guidelines on what may be refunded and acceptable reasons for refunding a product, and products must be in the same condition as when they were bought. Please see our refund policy for more details.

The product I want is out of stock. What do I do?
RAVENSHIP restocks and changes its inventory frequently. Please check again daily. You may contact us to reserve a product in advance. If a product is not restocked within a week, there is an issue with our supplier. We apologize and will resolve this as soon as possible.

When will I get a response back?
We typically get back to within one calendar day with only human responses, no automated or AI emails! If you have not received a response, your email may have been flagged as spam due to the contents of the email or the account being new. Please keep this in mind.